Should I label AW Survey as scam?

I finally reached my payment limit (the least is USD 75) So I request my payout and they deduct the total from my acount while they process my request.

Then I received this email from AW Survey:

We have processed and Denied your payment request. Your Account has been flagged for what appears to be fraudulent activities, for more information please read below.



This could be for any of the following reasons:



- Same IP Address (All of your referrals signed up from the same computer)

- Low or no Survey taking ratio (Your referrals took 0 surveys)

- Promoting A.W.Surveys in a way that violates our T.O.S.

- Other Fraudulent Activity detections we have in place


Please Open a Ticket with us if you believe your account has been flagged incorrectly. Do not reply to this E-Mail.

Thank you,
A.W.Surveys


Unsatisfied, I tried submitting a ticket to them. I tried explaining that I didn't do such thing and some of my referral probably come from my blog post. How could I track whether they take the survey or not? After a couple of weeks, my ticket was label Resolved. What the heck was that??? Resolved what?

I still can login into my account and looks like another person just register under my id as the balance now is USD1.25. I can just forget about it as they probably accused me creating another account again.

This really is getting on my nerve!!!